Returns & Refunds
Returns
Thank You For Your Business! We hope you love your purchase but we understand sometimes it just doesn’t work out! Here’s what you need to know if that’s your case.
All items must be returned to Hoity Toity Boutique Returns Department and postmarked within 14 calendar days of being delivered. Return shipping costs are the responsibility of the customer. We are not liable for any packages lost or missing in the shipping process. Please ensure you obtain a tracking number for your return.
Ship the item back to our address:
Hoity Toity Boutique
ATTN: Return Department
1335 Peterman Drive
Alexandria, LA 71301
All eligible returns will be for merchandise exchange only.
All in-store returns must be made within 14 days with the receipt.
All online orders must be returned within 14 days of delivery and accompanied by the receipt.
All shoes must be returned in the original box and in the same condition as received.
All apparel items must be returned in the original condition with all original tags still attached. Unworn & unwashed. Smoke, deodorant, make-up and perfume free.
The following items are considered FINAL SALE
- All Seasonal + Holiday Items
- Sale Items
- Pajamas
- Swimwear
- Jewelry + Accessories
- Eyewear + Hair Accessories
- Gift Items
- Discounted Merchandise including flash sales, holiday sales, celebration sales, or any other type of discount
These items will not be accepted if returned.
Refunds
All refunds are in the form of a gift card. Please allow 3-5 business days for processing your gift card.
Once processed your gift card will be sent to the email address associated with the order that was provided at checkout. If you do not receive your gift card in your inbox, we recommend checking your spam folder.
We do not notify customers when we receive the return package. We recommend keeping your return tracking so you can track when it has arrived.
If you haven’t received a gift card in a timely manner, email us at shophoitytoity@gmail.com Please include your order number and first and last name in the email.
If you have any questions about our return policy, feel free to contact us, at 318-427-7836 or shophoitytoity@gmail.com